These Terms and Conditions govern the use of the website https://weegoo.es/, for which María del Pilar Vega González, hereinafter referred to as “WeeGoo”, is legally responsible. By accepting them, the User states that they have read, understand, and fully comprehend everything set out herein, and that they accept all obligations arising from it. If the User does not agree with the contents of this document, they must leave this website and may not access or use the services offered through it. Likewise, the User expressly and without exception accepts that access to and use of this website, its services, and the contents of those services take place under their sole and exclusive responsibility.

These Terms and Conditions shall be accepted by the parties without reservation and may be modified at any time without prior notice. It is the User’s responsibility to read them when making a purchase or booking. The Terms and Conditions in force at the time the contract is entered into shall be the ones that apply.

Applicable Law

This electronic contract is entered into under Spanish law and, specifically, under the legal framework established by Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE) and Law 3/2014, of 27 March, General Law for the Protection of Consumers and Users (LGDCU).

The electronic contract will not be archived by a third party, and the language in which it is concluded is Spanish. These general terms and conditions may be stored and reproduced at any time by the User making a purchase through their internet browser settings, and they must be accepted before proceeding with payment of the order.

Purchase Process

Buying from WeeGoo is easy and simple. You only need to follow these steps:

1. Select the service or services you wish to purchase from those offered by WeeGoo. By clicking on each service, you will access its page, which includes a detailed description with information, main features, and price. If you need more information, please do not hesitate to contact us.
2. Once you have selected the service(s) you wish to purchase, you must indicate the number of people (adults and children) who will take part, and choose a date and time for the service from those available in the calendar. You must then click the “Book Now” button, and the service will be added to your shopping cart. If you wish, you may continue adding more services to the cart or proceed directly to payment.
3. Once the selection of services has been completed, a summary identifying them will appear. Finally, in order to continue with your booking, you must click the “Checkout” button.
4. Lastly, you must accept these Terms and Conditions and choose a payment method from those offered by WeeGoo (see the following section).
5. Once the booking process has been completed, we will send you an email setting out the details of the booking, together with the corresponding receipt or invoice. If you do not receive this email within 24 hours, or if you notice any error in the information entered, please contact us by any of the following means:

• By calling +34 662 544 866
• By notifying us through the contact section of this website
• By writing to info@weegoo.com

Likewise, if you have not given your consent to receive the invoice in electronic format, you will receive a paper copy at no additional cost. Otherwise, you may withdraw your consent by contacting us through any of the means mentioned above.

Payment Methods

WeeGoo offers various payment methods:

• Bank transfer
• Credit or debit card

The conditions applicable to each of these payment methods are set out below.

Bank Transfer

WeeGoo offers you the possibility of paying for your order by bank transfer. If you choose this payment option, once the booking process has been completed, the information necessary to make the bank transfer will appear on screen. In addition, we will send you an email with the amount of the booking, the reference you must indicate, and the account number. It is important that, when making the transfer, you indicate the booking reference provided by WeeGoo in the email as the payment reference, in order to speed up processing.

Transfers may take up to 48 hours to become effective. Once payment has been confirmed, the contracted service will be processed. If you wish to speed up this process, you may send us proof of payment by email to info@weegoo.com.

Credit or Debit Card

Payment by credit or debit card is made through the secure Stripe payment gateway. When using this payment method, WeeGoo never collects or handles any customer data relating to their card number. All data is processed directly by Stripe, so that WeeGoo can always offer the highest level of security, transparency, and confidentiality in the transaction.

Prices, Taxes and Charges

Prices are stated in Euros. The prices of WeeGoo services may vary, but any changes will not affect bookings for which confirmation has already been sent.

The final price of the contracted services may vary depending on the taxes applicable in each case, or depending on the address and profile of the buyer (private individual or professional). Except for those activities not subject to VAT or exempt from VAT, the following taxes shall apply on our website:

The retail price of the services includes VAT.

Cancellations and Refunds

In accordance with the provisions of the LGDCU, as a user, you have the option to cancel the contracted services if they do not meet your needs or expectations. The exercise of the right of withdrawal must take place within a maximum period of fourteen (14) calendar days from the date of booking, and for this purpose you must notify your decision to withdraw from the purchase made.

The refund of the purchase amount will be made once the status of the booking has been checked, through the same payment method used for the purchase and, in any event, before 14 calendar days have elapsed from the confirmed receipt of the withdrawal request. Any costs arising from the exercise of the right of withdrawal shall be borne by the buyer.

Please note that, in order to exercise this right, the service must not have started. If it has already started, only the proportional part corresponding to the services not provided will be refunded, provided that such distinction or separation is possible.

By law, this right may not be exercised for services with a fixed date limit, such as tickets, airline tickets, etc., or for digital services once the download or use has begun, unless that possibility is specifically stated.

Due to the nature of the services offered on the WeeGoo website, they shall be considered performed upon booking, and therefore the right of withdrawal established in Law 3/2014, of 27 March, on Consumer and User Protection, shall not apply.

However, as we wish to ensure your satisfaction with the services contracted with us, we offer you the possibility of cancelling them if they do not meet your needs or expectations.

In the event of cancellation, it will be free of charge if it is made up to 48 hours before the service is due to take place, and 100% of the amount paid by the customer will be refunded, excluding non-refundable tickets. If preferred, the customer may choose to change the date, time, or route with the same 48-hour notice, subject to availability.

If the cancellation takes place between 24 and 48 hours before the reserved date, no changes will be possible and the refund will be 50% of the amount paid.

If cancellation is made within 24 hours before the service, no refund will be given.

Tickets to museums, monuments, etc. that may be included in the contracted activities may be non-refundable, as this will depend on the refund policy of third parties. In the explanatory section of each specific service, it will be clearly stated whether the tickets are refundable or not, and under what conditions.

Delays and Force Majeure

Activities will take place as normal in rain, cold, or other usual conditions, provided that there is no risk to participants and no impossibility of access to the city or monuments. In the event of cancellations due to force majeure (extreme weather, strikes, monument closures, or external situations affecting the activity), a change of date will be offered free of charge, or the full amount paid will be refunded if the change is not possible or is not accepted by the participants.

The customer must arrive at the meeting point indicated in the booking with reasonable advance notice.

If the visit is delayed due to the participants’ lack of punctuality, the agreed duration will not be extended and the scheduled finishing time will be maintained. In such cases, only where possible, participants may hire additional time.

When the visit includes access to monuments, museums, or spaces with timed entry, a delay may prevent access or cause the reserved time slot to be lost. In visits primarily focused on access to a monument or museum, such as the Prado Museum or the Royal Palace, the loss of the ticket due to the customer’s delay may make it impossible to provide the visit under the contracted conditions.

Dispute Resolution

As required by current European regulations, we inform users of the existence of a European online dispute resolution platform for online contracts. Therefore, for the resolution of consumer disputes (in accordance with Article 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform available at the following link:

https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES